✨ What to Expect: Custom Orders with Opal & Ivy Collective
We’re so excited to help bring your unique vision to life! Here’s how our custom order process works, so you know exactly what to expect:
🧵 1. Submit Your Custom Request
Fill out our custom order request form with as many details as possible—include embroidery preferences such as names, monograms, font styles, colors, and any design inspiration. The more detail, the better!
💳 2. Purchase a Custom Design Deposit
To begin the design process, we require a small deposit of $25, which can be purchased directly on our website. This helps us reserve studio time and begin creating your one-of-a-kind piece.
$10 of the deposit goes toward the time spent designing and customizing your request
$15 will be applied to your final order total
🎨 3. Design Review & Approval
Once your deposit is received, we’ll reach out within 1–5 business days with any design mockups, clarifying questions, or embroidery options for you to approve. We want to make sure every detail is just right before we begin stitching.
📅 4. Processing Time
Custom orders are made with care and attention in our studio. Please allow up to 21 business days for processing after your design is approved. Need it sooner? Just ask—we’ll do our best to accommodate rush requests!
📦 5. Shipping & Delivery
Once your custom piece is complete, you’ll receive tracking information via email. Shipping time is not included in processing time, so please plan accordingly if your order is for a special event.
❤️ 6. Final Product
You’ll receive a beautifully personalized piece, made just for you! Due to the custom nature of these items, all sales are final—but we’re always happy to assist if you have questions or concerns.
Ready to start your custom order? Click below to purchase.